FAQ

Order

Can I cancel my order?
Unfortunately, once an order has been placed, it cannot be canceled or modified. Please double-check your order details before submitting.

What if I entered the wrong shipping address?
Please ensure that your shipping address is entered correctly when placing your order. HupperHome is not responsible for packages that cannot be delivered due to incorrect addresses provided by the customer.

I placed the wrong order or want to exchange an item. What should I do?
Once an order has been placed, we cannot make changes or exchanges. However, you may request a return if eligible and place a new order for the correct item.

I haven’t received my order confirmation email. What should I do?
Due to high order volumes, it may take up to 24 hours to send your order confirmation email. If you still haven’t received it after 24 hours, please contact our customer service team through [Contact Us].

Shipping & Delivery

How much is the shipping cost?
We offer free shipping on all product orders. No additional shipping fees are required.

Where do you ship to?
We currently ship to the United Kingdom and Europe only. International shipping outside of these regions is not supported at this time.

What are the shipping and delivery times?
• Order Processing Time: Orders are shipped within 2-4 business days after being placed.
• Estimated Delivery Time: Once shipped, packages are expected to arrive within 4-8 business days, depending on your location and shipping method.

How can I track my order?
Once your order is shipped, you will receive a confirmation email with tracking information. Use the tracking link in the email to check the status of your package in real-time.

Order Issues & Customer Service

What should I do if my order arrives damaged?
If you receive a damaged item, please contact our customer support team within 48 hours and provide clear photos of the damaged product. We will resolve the issue as soon as possible.

What if I receive the wrong item?
If your order contains the wrong item, please contact us within 48 hours with your order number and a photo of the received product so we can assist you promptly.

Need More Help?
If you have additional questions, please reach out to our [Customer Service Page]. We are happy to assist!